FAQ

Products

How to find the products that I am looking for?
Our products are categorized based on different utilities interacting with your pets. You can find products in each different categories. You can also search by key words and products with the key words you search for will show up.

I want to add more products to my shopping cart. What shall I do?
As long as you have not checked out your current shopping cart, adding products to the shopping cart is easy. You just browse over products you’d like and add them to the shopping cart. Your shopping cart memorizes what are in and add them up automatically. If you have checked out your current shopping cart, the order is deemed as complete and no more products can be added in. But you can place a new order and contact us. As long as the order is not shipped yet, we are happy to combine and ship to you together.

Why I cannot find the item I browsed over your website early?
We dynamically update our inventory on our website to ensure merchandises as shown are ready to take orders. If you cannot find item(s) that you browsed early, chances are they are temporarily out of stock. If so, we are sorry. You can come back later as we constantly restock items we sell. Or you can leave us a message. If we collect enough interest for some sought-after item(s), we can prioritize our restock.

Are all products sold at your website your own products?
To expand our merchandiser offering, we do stock other branded products. But we are very selective to ensure quality products that represent our true value.

I just ordered some products at full price and find they are on sale. What shall I do?
We engage marketing activities from time to time at our website. If you have not received the shipment by the time you find the price discrepancy, we are happy to offer you credit.

I have questions about your products. What shall I do?
We listed product info for every product we sell on our website. If you still have questions, please just ask. You can find our contact info by clicking the “contact us” button.  During regular office hours,  you can click online chat on the bottom right of the pages to talk to our customer service. We are ready to help.

Order

What shall I expect after I place the order?
After placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. We will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “Shipping Confirmation”). We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error or where the product is no longer in our inventory.

Prices, availability and errors
Products on the Site are subject to change without notice. Errors will be corrected when discovered. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures. Even with our best diligent effort, errors may occur. We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion. If you have already received your order, we will do our best to resolve your concern.

What is my order status?
After you place the order, you shall receive an automatic e-mail from our company, confirming receipt of the order. We will try our best to fulfill your order within one business day if the order is placed and confirmed by noon PST. Sometime, it may take up to 2 business days to process your order. We will send you an e-mail update with order tracking info once your order is shipped out. It usually takes between 2 to 5 days for the shipment delivery in continental 48 states, though Alaska and Hawaii may take longer.

I receive the shipment. Why it is not complete?
We try to ship complete order to you. Sometimes, your ordered products may come from different facilities. We will let you know if split shipment becomes necessary to honor our SLA. Other times, it may be that some of our inventories are temporarily out of stock. If the split shipment bears the cause from our side, we will not charge you any additional fees.

I never receive my order.
Please be patient! It usually takes us up to two business days to process your order and another 2 to 5 days for transit time with Alaska or Hawaii taking longer. We will keep you updated during the order process and offer you tracking info once your order is shipped. You can also contact us for order status. We are eager to help.

Can I cancel my order?
Order can be cancelled if it is not shipped. If the order can be cancelled, we will offer you full refund.

Can I change my order?
We will do everything we can to facilitate the order change if the order is not shipped. Please contact us immediately if you realize that you need to change the order.

Shipment

Do you offer free shipping?
Yes. All products purchased on our website will be offered free shipping.

What kind of shipping methods your company uses?
We mostly use USPS either first class package or priority mail services. We do sometimes choose FedEx or UPS. We choose the carrier that fits our delivery commitment to our customers while maintaining cost effective so we can deliver the best value to our customers.

Do you provide shipment tracking?
Yes. All our shipments will have tracking info sent to our customers once shipment is affected.

How long shall I expect receipt of my product(s) after I place the order?
We usually process orders within 2 business days after receiving your order. Our office hours are from Monday to Friday. We also observe national holidays. Once we process your order, it usually takes between 2 to 5 days for delivery, depending on shipment priorities and geographic locations, within continental 48 states though Alaska and Hawaii may take longer. We will send out e-mail update with tracking info once your order is shipped. For bulky items, we may opt to ship via Ground service, which may take slightly longer. We strive to keep our cost down while maintain high service level.

Can I place the same order to multiple shipment addresses?
Sorry, we only accept one order to one shipment address. If you have the same order to multiple shipment addresses, please place one at a time.

Do you ship internationally?
At this time, our shipment focuses on the US. But we are constantly expanding our boundaries. So stay tuned!

Payment

What payment methods you will accept?
We accept PayPal and all major credit cards.

Will I be charged with sales tax?
In states where we have no physical presence, we are not required to collect and remit sales tax on your purchases. Currently, sales tax is only collected on orders shipped to addresses in the state of California and Wyoming. In consideration of our allowing you access to and use of the Site, and in collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold us harmless for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.

Others

What is your business hours?
Our business hours are 8:30 AM to 5:30 PM PST (Pacific standard time) Monday to Friday. We observe national holidays.

Is it safe shopping on your website?
Your privacy is our top priority. We maintain high-standard safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, we use Secure Sockets Layer (SSL) SHA-2 encryption. SSL encrypts your credit card number, name and address so only we are able to decode the information.

Do I need to set up my account for shopping at your website?
You are encouraged to set up your account as this is the central place that you manage order-related personal information. That being said, you can shop as a guest without signing up an account.

I forget the password to my account. What shall I do?
Please click “forget your password” to trigger your password retrieval process. You will receive an e-mail to instruct you to reset your password.

How to subscribe to your mail list?
You can fill in your name and e-mail in the footer area of our webpage. Click “subscribe” once done. Please also make sure to adjust your spam mail setting to ensure receipt of our mails. You need to confirm subscription upon receipt of our e-mail.

How can I unsubscribe to your mail list?
We are sorry to hear you go. We hope you enjoy the mail list that we send you. There is a “unsubscribe” linkage in the subscribe e-mail you receive. If you really decide to leave our mail list, you can simply click the unsubscribe linkage to unsubscribe from our mail list.

What is your privacy policy?
We treat your privacy very seriously and will never share or sell your contact info to others to be used for marketing or sales purposes.

I have other questions. What shall I do?
We always love to hear from you. If you have any questions or suggestions, please feel free to reach us. You can reach us clicking “contact us” button on our footer menu. Alternatively, you can e-mail us at info@placerme.com, call our toll free number {1-855-808-0979} or fax to {1-855-808-1434}. During regular business hours, you can also click online chat on the right bottom of the pages to talk to our customer service. We strive to get back to you in a timely fashion.

Top